Return & Refund Policy

Effective Date: June 1, 2026

This Return & Refund Policy applies to all purchases made on this website. It complies with EU consumer rights regulations, FTC rules, and global e-commerce standards. By placing an order, you agree to the policy below.

  1. Return Time Limit
  • Customers in the European Union & United Kingdom: You have 14 calendar days from the delivery date to request a return or cancellation without providing any reason.
  • Global customers (USA, Canada, Australia and other regions): You have 30 calendar days after receiving your item to apply for return or refund.
  • Any return request beyond the above period will not be accepted.
  1. Return Eligibility

To qualify for return or refund, the item must meet the following requirements:

  • The product is unused, unwashed, undamaged, and kept in original new condition.
  • All original packaging, tags, and accessories must be complete.
  • Provide photos or videos for product verification as required.
  1. Qualified Refund & Return Scenarios

We offer full refund or free return for the following situations:

  • Item arrives damaged, broken, or defective.
  • Wrong item or incorrect size/color shipped by our mistake.
  • Order lost in transit or confirmed undeliverable by logistics.
  1. Non-Refundable & Final Sale Situations

The following cases are not eligible for return, exchange, or refund:

  • Items damaged by improper use, artificial damage, modification, or personal wear.
  • Clearance items, personalized/custom-made products are final sale.
  • Minor color difference, slight texture difference caused by shooting light and display difference.
  • Delays caused by customs inspection, local logistics suspension, buyer detention, or policy control.
  • Customer simply changes mind and wants to return intact products.
  1. Return Shipping Fee Rule
  • Our fault (defective, wrong item, missing parcel): We cover the return shipping cost and full refund.
  • Buyer personal reason return: The customer shall bear all return shipping fees. The original shipping fee is non-refundable.
  1. Return & Refund Process

1. Contact our customer support via official email within the valid return period.

2. Provide clear photos/videos of the item condition for review.

3. Wait for our official return approval and return address instructions.

4. Send back the package and provide return tracking number.

5. After receiving and inspecting the returned item, we will process your refund within 3–5 business days.

  1. Refund Method & Arrival Time
  • All refunds will be issued to your original payment method (PayPal, Credit Card, etc.).
  • Bank and credit card refunds may take 5–10 business days to display in your account, depending on financial institution processing speed.
  1. Order Cancellation

Orders can be canceled for free before shipment.

Once the order has been shipped, cancellation requests will be treated as regular return applications.

  1. Policy Update

We reserve the right to update this Return & Refund Policy to comply with legal requirements. The updated policy will take effect immediately after website publication.

  1. Contact Information

For any refund, return or dispute inquiry, please contact:

Email: 782771501@qq.com